
How AI Chatbots Are Transforming Customer Service in E-commerce
Table of Contents Introduction The modern e-commerce landscape is fiercely competitive. Consumers expect not just high-quality products but also seamless, fast, and personalized service. Traditional customer support systems—relying on phone calls, emails, or limited human live chat—often fall short in meeting the rising demands for instant solutions. Chatbots powered by artificial intelligence are no longer simple Q&A machines. They are conversational assistants that can interpret intent, personalize interactions, resolve queries instantly, and even anticipate customer needs. This blog examines how AI chatbots are revolutionizing e-commerce customer service, the advantages of integrating them, their real-world applications, and best practices for